Shipping policy

Welcome to Kitty Heaven! We are dedicated to bringing the best premium pet supplies right to your doorstep. Below is everything you need to know about our shipping and delivery process.

1. Order Processing Time
All orders are processed within 1 to 3 business days. You will receive a notification email with tracking information as soon as your order ships.

2. Shipping & Delivery Times
To provide you with high-quality and trending pet gear at the best prices, we source our products globally. 
• Standard Shipping: Usually takes 7 to 15 business days for delivery, depending on your location.
• Please note: Delivery times are estimates. Occasional delays may occur due to customs processing or flight schedules, especially during holidays.

3. Shipping Rates
• We offer Free Shipping on orders over $50!
• For orders under $50, a small standard shipping fee will be calculated at checkout.

4. Tracking Your Order
Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package live.

5. Damaged or Lost Packages
If your package arrives damaged or gets lost during transit, please contact our support team immediately via our Contact Us page. We will gladly arrange a free replacement or full refund for you.

Thank you for shopping with Kitty Heaven! Your pet's happiness is our priority.